Terms and Conditions for Man And Van Aldersbrook

These Terms and Conditions set out the basis on which Man and Van Aldersbrook provides removal, transport, collection, delivery, and related moving services to customers in the UK. By making a booking, the customer agrees that these terms apply to the service requested, unless we have expressly confirmed different terms in writing. These conditions are intended to create a clear understanding between the customer and the service provider, covering the booking process, payments, cancellations, liability, waste handling, and the law that applies to the agreement.

In these Terms and Conditions, the words we, us, and our refer to the service provider operating under the name Man And Van Aldersbrook. The words you and your refer to the customer, client, or person arranging the service. These terms apply to domestic and commercial jobs, subject to the nature of the booking and any specific written agreement. They should be read together with any quotation, job description, or service confirmation provided before the work begins.

By requesting a quote or confirming a booking, you confirm that you are authorised to enter into the agreement on behalf of yourself, your household, your business, or any other party for whom the service is arranged. You also confirm that all information supplied during the booking process is accurate, complete, and not misleading. This includes details about access, item sizes, weight, parking, floors, time restrictions, and any special handling requirements that may affect the service.

1. Booking Process

Bookings for man and van services in Aldersbrook may be made by telephone, email, online enquiry, text message, or any other method we accept from time to time. A quotation provided before booking is based on the information supplied by you and may be adjusted if the actual job differs from the description given. Quotes are not binding until accepted by both parties and may be subject to availability, distance, labour required, waiting time, and any additional access or handling conditions.

Once we have confirmed a booking, the service date, time, service type, and any agreed price or hourly rate will form part of the contract. It is your responsibility to check the confirmation carefully and to notify us promptly if anything appears incorrect. If the booking involves multiple stops, heavy items, long carries, stair access, dismantling, reassembly, or waste removal, you must inform us in advance so that appropriate time, vehicle space, and labour can be allocated. Failure to disclose relevant details may result in additional charges, rescheduling, or refusal to carry out the work if it cannot be completed safely.

We reserve the right to decline or cancel any booking before the work begins if we believe the job is unsafe, unlawful, beyond our capabilities, or materially different from the information originally provided. If we require a deposit, the booking will not be secured until the deposit has been paid in full. A booking may also be provisional until all key details have been confirmed. For timed appointments, we aim to arrive within the agreed time window, but arrival times may be affected by traffic, weather, access issues, or earlier delays.

2. Customer Obligations

You must ensure that the items to be moved are ready for loading at the agreed time, unless we have agreed to assist with packing or preparation. Items should be accessible, reasonably packed, and clearly separated from goods not included in the booking. It is your responsibility to protect fragile, valuable, or sentimental items unless we have agreed in writing to provide packing materials or packing services. You must also ensure that pathways, entrances, and loading points are safe and free from hazards to the extent reasonably within your control.

Where parking permits, building access codes, lift bookings, or site permissions are required, you are responsible for obtaining them in advance unless we have expressly agreed otherwise. If waiting time is caused by missing access arrangements, locked premises, delayed handover, or incomplete preparation, we may charge for the additional time. If we are asked to move goods that are unusually heavy, unstable, contaminated, or structurally unsafe, we may refuse to lift them or may do so only with suitable assistance and subject to a revised price.

3. Payments

Unless otherwise agreed, payment is due on completion of the job and before unloading is fully completed or at another time specified in the booking confirmation. We may request a deposit or part-payment in advance, particularly for larger jobs, waste disposal, weekend work, short-notice bookings, or jobs requiring special arrangements. Payment methods accepted will be confirmed at the time of booking. If a quotation is based on hourly charging, the final cost will reflect the time spent on the job, including reasonable loading, travel between agreed stops, waiting time, and unloading where applicable.

Additional charges may apply if the job exceeds the original estimate due to extra items, extended access, parking delays, dismantling, reassembly, stairs, or other circumstances not disclosed at booking. If materials, tolls, congestion charges, permits, or third-party fees are required, these may be charged separately unless the quote expressly includes them. Any unpaid sum may be subject to recovery action, and we reserve the right to suspend future services until outstanding balances have been settled in full.

Any refund, partial refund, or credit will be considered in accordance with the circumstances of the job, the terms of the booking, and any legal obligations that apply. Payment disputes should be raised promptly and in good faith. We may provide an itemised explanation of charges where appropriate, but we are not obliged to release goods before payment has been received in accordance with the agreed terms.

4. Cancellations and Changes

You may cancel or amend a booking by giving us reasonable notice. A cancellation made with sufficient notice may not incur a charge, but short-notice cancellation, failed attendance, or refusal to proceed when our team has already arrived may result in a cancellation fee. Any deposit paid may be retained in part or in full to cover administrative time, vehicle allocation, and lost availability, subject to the circumstances of the cancellation and any consumer rights that apply.

If you need to change the service date, moving address, item list, or access details, you must notify us as soon as possible. We will try to accommodate reasonable changes, but the revised request may affect price, timing, or feasibility. We may cancel or reschedule a booking where adverse weather, traffic disruption, mechanical problems, staff illness, safety concerns, or other events beyond our reasonable control prevent us from performing the service on the original date.

5. Liability and Care of Goods

We will take reasonable care when handling your goods and carrying out the service. However, man and van service terms do not make us responsible for loss or damage caused by events beyond our control, by inherent defects in items, by inadequate packaging, or by the customer’s failure to disclose relevant information. We are not liable for pre-existing damage, wear and tear, or damage resulting from unstable stacking, poor securing, or improper loading instructions given by the customer.

Where we assist with loading or unloading, our liability for loss or damage, except where prohibited by law, will generally be limited to the direct loss caused by our proven negligence and may be capped at the amount paid for the affected service, unless a higher limit has been agreed in writing. We do not accept liability for indirect, special, or consequential losses such as missed appointments, lost profits, business interruption, or emotional distress, except where such exclusion is not permitted under applicable law.

You must notify us of any damage or loss as soon as reasonably possible after the service has been completed, and in any event within a reasonable time. Where goods are transported at your request, you remain responsible for ensuring that they are suitable for transit. We are not responsible for internal contents unless we have been asked to pack the item or have expressly accepted responsibility for its contents. Any claim may require supporting evidence, including photographs, item descriptions, and proof of value.

6. Waste Regulations

Where our man and van service includes removal of unwanted items or waste, the service will be carried out in accordance with applicable UK waste law, including the duty to ensure that waste is transferred only to authorised facilities or permitted handlers. You must tell us in advance what type of waste is to be removed. We may refuse to collect any item that is hazardous, contaminated, explosive, toxic, clinical, illegal, or otherwise unsuitable for routine disposal. Such materials include, but are not limited to, chemicals, asbestos, gas cylinders, paint in bulk, needles, solvent waste, and certain electricals requiring special treatment.

You confirm that any waste presented for collection is lawfully owned by you or that you have the legal authority to arrange its removal. You must not ask us to dispose of items that are stolen, fly-tipped, or unlawfully abandoned. If a waste transfer note, description, or supporting information is required by law or by the nature of the load, you agree to provide accurate details. Where we classify an item as reusable, recyclable, or waste, that classification will be made in accordance with legal obligations and practical handling requirements.

7. Prohibited and Restricted Items

We will not transport or dispose of items that would breach the law, create an unacceptable risk, or exceed the scope of a normal removal service. This includes illegal goods, unsafe chemicals, firearms or prohibited weapons, live animals, perishable goods without prior agreement, and any item that requires a specialist licence or containment beyond our standard service. We may also decline mattresses, white goods, or bulky items if access, condition, contamination, or disposal requirements make the job impractical or non-compliant without prior notice.

If prohibited items are discovered after the booking has been made, we may terminate the job immediately, retain any deposit to cover costs incurred, and report the matter where required by law. You are responsible for ensuring that any item disclosed as part of a removal or clearance job is suitable for lawful transport. The same applies to mixed loads where waste and reusable goods are combined.

8. Delays, Access, and Unforeseen Circumstances

Although we aim to provide a punctual and efficient service, we cannot guarantee exact arrival or completion times. Delays may occur due to traffic, weather, road closures, vehicle issues, loading difficulties, building restrictions, or actions of third parties. If access is delayed or denied for reasons outside our control, we may charge for waiting time, failed attendance, or additional return visits. We will seek to communicate any significant delay where reasonably possible, but this may not always be practical.

If force majeure events such as severe weather, accidents, emergency incidents, strikes, or other circumstances beyond our control prevent us from carrying out the service, we may suspend, postpone, or cancel the booking without being liable for any indirect loss. In such cases, any deposit or payment already made will be handled fairly in light of the work completed and costs reasonably incurred. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

9. Termination

We may terminate the agreement immediately if you fail to pay, provide false information, prevent safe completion of the work, request unlawful conduct, or behave in a threatening, abusive, or discriminatory manner. If termination occurs after work has started, you may remain responsible for charges already incurred up to the point of termination. You may also terminate the agreement if we materially fail to provide the service as agreed, subject to any rights and remedies available under law.

10. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or connected with them, shall be governed by and interpreted in accordance with the laws of England and Wales. Any dispute that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

11. General Provisions

Any variation to these Terms and Conditions must be agreed in writing. If we choose not to enforce a particular term on one occasion, that will not prevent us from enforcing it later. These terms represent the entire agreement between us and you in relation to the service, except where a separate written contract or quotation states otherwise. Headings are included for convenience only and do not affect interpretation. A reference to one gender includes all genders, and a reference to the singular includes the plural where the context permits.

By booking Man And Van Aldersbrook, you acknowledge that you have read, understood, and agreed to these service terms. You also confirm that the information you provided is accurate and that you will cooperate reasonably to allow the service to be completed safely, lawfully, and efficiently. These service conditions are intended to protect both parties and to ensure that each job is conducted on fair and transparent terms.