Privacy Policy

Man and Van Aldersbrook Privacy Policy

This Privacy Policy explains how Man and Van Aldersbrook collects, uses, stores and protects personal data relating to customers and prospective customers in the Aldersbrook area. It also explains the rights you have under the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Man and Van Aldersbrook customers and anyone who contacts or interacts with the service within the Aldersbrook area.

Who We Are

Man and Van Aldersbrook is a local transport and removals service operating in the Aldersbrook area. For the purposes of data protection law, Man and Van Aldersbrook is the data controller in respect of the personal data described in this Privacy Policy. As data controller, we determine how and why personal data is processed.

Types of Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us. This may include the following:

Identification and contact details, such as your name, postal address, collection and delivery addresses, and any other address details you provide in relation to a booking or enquiry. We also collect contact details such as your preferred contact method so that we can communicate with you about your booking or enquiry.

Service and booking information, such as the date and time of your move or transport service, details of items to be moved, access details for premises, any special handling instructions, and any notes you provide about your requirements.

Transaction and payment information, such as details of services ordered, quotes issued, prices, invoices, payment status and payment method. We do not store full payment card details where payments are processed through a payment provider acting as a processor.

Communication records, such as the content of messages, enquiries or complaints you send to us, and our responses. This may include notes of telephone conversations or records of messages exchanged through any communication channel we use.

Technical and usage information where relevant, such as basic information about how you interact with our online presence, for example pages visited or enquiry forms submitted, where these are collected using strictly necessary tools.

How We Collect Personal Data

We typically collect personal data directly from you when you contact us, request a quote, make a booking, communicate with us about an existing booking, or give feedback. This may be done in person, over the phone, through messaging services, or through any online form we provide.

We may also receive personal data from third parties where you ask someone else to arrange a booking on your behalf, or where your data is provided to us in the course of a joint job or subcontracted work. In such cases, we treat your personal data in accordance with this Privacy Policy and applicable data protection law.

Lawful Basis for Processing Your Data

We process personal data only where we have a lawful basis for doing so under data protection law. The lawful bases we rely on are:

Performance of a contract. We process your personal data when it is necessary to take steps at your request before entering into a contract, such as providing a quote, and when it is necessary for the performance of a contract with you, such as managing your booking, providing the transport service, and handling payments.

Legitimate interests. We may process your personal data where it is necessary for our legitimate interests or those of a third party and where these interests are not overridden by your rights and freedoms. This can include managing and improving our services, keeping appropriate business records, handling customer queries and complaints, and defending legal claims.

Legal obligations. In some cases, we process personal data to comply with legal obligations, for example maintaining certain accounting or tax records.

Consent. Where required by law, we may rely on your consent to process certain personal data. If we rely on consent, you can withdraw it at any time by contacting us. If you withdraw your consent, this will not affect the lawfulness of processing carried out before withdrawal.

How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to enquiries and provide quotes, including assessing your service needs, providing price estimates and clarifying any details necessary to issue a quote.

To manage bookings and provide services, including confirming booking details, planning routes and schedules, carrying out the transport or removal service, and communicating with you about timing, access and other practical matters.

To process payments and manage invoices, including issuing invoices, recording payments, managing any overdue accounts and keeping appropriate financial records.

To provide customer support and handle complaints, including responding to questions, addressing any issues that arise during or after a job, and improving our service based on your feedback.

To maintain business records, including accounting, audit and administrative records, and to comply with applicable laws and regulations.

To protect our rights and interests, including preventing misuse of our services, resolving disputes, and establishing, exercising or defending legal claims.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.

In general, we keep booking and service-related records, including identification, contact, and transaction details, for a period that enables us to respond to queries about past jobs, comply with tax and accounting rules, and handle any potential legal claims. This retention period will usually be several years from the date of your last interaction with us, in line with applicable limitation periods and statutory requirements.

Where we no longer need personal data for the purposes for which it was collected, we will either securely delete or anonymise it so that it can no longer be associated with you.

Sharing Your Personal Data and Processors

We do not sell your personal data. We may share your personal data with trusted third parties where this is necessary for the purposes described in this Privacy Policy, or where we are required to do so by law.

Service providers acting as processors. We may use third party providers to help us operate our business and deliver services. This can include payment processing services, providers of IT systems or storage, communications tools, and accountancy or administrative support. These providers act as data processors and may only process your personal data on our documented instructions and for specified purposes. They are required to keep your data secure and to comply with data protection law.

Professional advisers and authorities. We may share personal data with professional advisers such as accountants, and with public authorities or regulators where this is required by law or necessary to protect our rights, property or safety, or that of our customers or others.

Other parties in connection with legal matters. We may disclose personal data where necessary for the establishment, exercise or defence of legal claims.

If any transfers of personal data outside the United Kingdom or European Economic Area become necessary, we will ensure that appropriate safeguards are in place in accordance with data protection law, such as the use of approved standard contractual clauses, before any such transfer occurs.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures are designed to provide a level of security appropriate to the risks presented by the processing of your personal data.

Access to personal data is limited to those personnel and providers who need access for legitimate business purposes and who are subject to confidentiality obligations.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man and Van Aldersbrook customers and individuals whose data we process in the Aldersbrook area, subject to certain limitations and exemptions in the law.

Right of access. You have the right to request confirmation as to whether we process your personal data and to request a copy of that personal data, together with certain information about how and why it is processed.

Right to rectification. You have the right to ask us to correct any inaccurate personal data we hold about you and to complete any incomplete data.

Right to erasure. In certain circumstances, you may have the right to request that we delete your personal data. This right is not absolute and may not apply where we need to retain data to comply with legal obligations or to establish, exercise or defend legal claims.

Right to restriction of processing. You may have the right to request that we restrict the processing of your personal data in certain situations, for example where you contest its accuracy or object to its processing.

Right to object. You have the right to object to processing of your personal data where we rely on legitimate interests as our lawful basis, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or where processing is needed for legal claims.

Right to data portability. Where processing is based on your consent or on a contract with you and is carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used and machine readable format, and to ask us to transmit this to another controller where technically feasible.

Right to withdraw consent. Where we rely on consent to process your personal data, you can withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. When we make changes, we will revise the date of the update and apply the updated Privacy Policy to all processing carried out after the effective date of the change. You are encouraged to review this Privacy Policy periodically so that you remain informed about how Man and Van Aldersbrook protects your personal data.



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Contact us

Company name: Man and Van Aldersbrook Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 41 Mornington Rd
Postal code: E11 3BE
City: London
Country: United Kingdom

Latitude: 51.5690310 Longitude: 0.0146670
E-mail:
[email protected]

Web:
Description: Call us anytime and save money on your relocation with our budget-friendly man with a van options across Aldersbrook, E11. Book today!
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