Terms and Conditions

Man and Van Aldersbrook Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Aldersbrook provides removal and related services within the United Kingdom. By booking or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, you must not use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, firm, or organisation requesting or paying for the services.

We, us, our means Man and Van Aldersbrook.

Services means any removal, man and van, transport, packing, loading, unloading, or related services we agree to provide.

Goods means the items, belongings, furniture, personal effects, or other property that we are requested to move, handle, transport, or store.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written or verbal confirmation of booking.

2. Scope of Services

We provide man and van and removal services, including local household moves, smaller relocations, and item collections and deliveries. The exact scope of services for each booking will be agreed with you at the time of quotation and confirmed in your booking confirmation.

We reserve the right to refuse to transport or handle any goods that, in our reasonable opinion, are unsafe, illegal, or unsuitable for transport, or where access is inadequate or likely to cause damage to goods, property, or our vehicle.

3. Booking Process

3.1 Enquiries and quotations

You may request a quotation for services by providing us with accurate details of the collection address, delivery address, access arrangements, dates, times, and a description of the goods, including volume, weight, and any special handling requirements.

All quotations are based on the information supplied by you. If this information is inaccurate or incomplete, we may amend the quotation or apply additional charges.

3.2 Making a booking

A booking is made once you confirm acceptance of our quotation and we confirm availability for the requested date and time. Confirmation may be given verbally or in writing, but we may require written confirmation for certain services or larger moves.

By confirming a booking, you warrant that you have the authority to enter into the contract and that you accept responsibility for all charges associated with the booking.

3.3 Changes to bookings

If you wish to change the date, time, addresses, or scope of the services after a booking is confirmed, you must notify us as soon as possible. All changes are subject to our availability and may result in an adjusted quotation or additional charges.

We reserve the right to decline changes that are not reasonably practicable or which would prevent us from delivering the service safely or lawfully.

4. Access, Parking, and Your Responsibilities

You are responsible for ensuring that adequate access, parking, and loading facilities are available at both the collection and delivery addresses.

You must arrange any necessary parking permits or authorisations in advance. Any fines, penalties, or charges arising from inadequate parking arrangements or illegal parking caused by your instructions or omissions will be added to your invoice and payable by you.

You must ensure that the property is safe and secure for our team to carry out the services and that all goods are ready for collection at the agreed time unless we have agreed to provide packing or preparation services.

5. Payments and Charges

5.1 Pricing

Our charges may be based on an hourly rate, fixed fee, or a combination of these, as specified in your quotation. Pricing typically takes into account travel time, journey distance, labour time, number of personnel, vehicle size, and any additional services requested.

5.2 Deposits

We may require a deposit to secure your booking, particularly for longer journeys, larger removals, or peak periods. Deposit requirements and amounts will be confirmed at the time of booking. Deposits are generally non-refundable except as set out in these Terms and Conditions.

5.3 Payment terms

Unless otherwise agreed in writing, payment is due on completion of the services on the day of the move. We may require full or partial payment in advance for certain bookings.

We accept commonly available UK payment methods, subject to any conditions notified at the time of booking.

If payment is not made when due, we reserve the right to charge interest on overdue amounts at the statutory rate and to withhold or suspend further services until payment is received in full.

5.4 Additional charges

Additional charges may apply where:

The move takes longer than estimated due to circumstances outside our control, such as delays caused by you, building management, traffic, or inadequate access.

There are additional items, volumes, or services not previously disclosed at the time of quotation.

We are required to carry goods by stairs above the first floor or where lifts are unavailable or unsuitable and this was not previously disclosed.

Parking fees, tolls, congestion charges, or other third-party costs are incurred in connection with your booking.

6. Cancellations and Postponements

6.1 Client cancellations

If you need to cancel your booking, you must notify us as early as possible.

If you cancel more than 7 days before the scheduled service date, any deposit paid may be refunded at our discretion, less any reasonable administrative costs.

If you cancel 7 days or less before the scheduled service date, we reserve the right to retain all or part of your deposit and to charge a cancellation fee reflecting our lost opportunity to take other bookings.

If you cancel on the day of the move or fail to be available for collection at the agreed time, we may charge up to 100 percent of the quoted price.

6.2 Postponements and rescheduling

If you wish to postpone or reschedule the service, we will try to accommodate your request subject to availability. We may charge a reasonable fee for changes made at short notice, particularly during busy periods.

6.3 Cancellations by us

We may cancel or suspend the services if you fail to make payments when due, do not provide accurate or sufficient information, or fail to provide safe access and conditions. We may also cancel if external circumstances beyond our reasonable control make it impossible or unsafe to continue, such as severe weather, accidents, or road closures.

Where we cancel for reasons within our control, we will refund any deposit or prepaid amounts in respect of services not yet provided. We will not be liable for any indirect or consequential losses arising from such cancellation.

7. Packing, Protection, and Client Responsibilities

Unless we have agreed to provide packing services, you are responsible for ensuring that all goods are properly packed, secured, and labelled before collection. Fragile items should be clearly identified and appropriately protected.

We are not responsible for damage arising from inadequate or inappropriate packing carried out by you or a third party acting on your behalf.

You must remove all personal documents, cash, jewellery, and other valuables from goods before the move. These items should be transported by you personally and are excluded from our liability as set out in these Terms and Conditions.

8. Excluded and Restricted Items

We do not carry:

Illegal goods, weapons, or items in breach of UK law.

Explosive, flammable, corrosive, toxic, or otherwise hazardous materials.

Perishable goods likely to spoil during transport.

Animals, plants, or living organisms, unless expressly agreed in advance.

Any item which we reasonably consider unsafe for transport or likely to cause damage or contamination.

If you include such items without our knowledge, you will be responsible for any resulting loss, damage, or legal consequences, and we may dispose of the items without liability to you.

9. Liability for Loss or Damage

9.1 Our responsibility

We will exercise reasonable skill and care in handling, loading, transporting, and unloading your goods. Our liability is limited as set out in this section.

9.2 Limits of liability

We are not responsible for loss or damage arising from:

Inadequate or improper packing by you or persons acting on your behalf.

Normal wear and tear, gradual deterioration, or pre-existing defects.

Changes in atmospheric conditions, humidity, or temperature.

Loss of or damage to cash, jewellery, precious metals, securities, or other valuables.

Acts or omissions of third parties, including other contractors or building management.

Any event or circumstance beyond our reasonable control, including accidents, severe weather, or road closures.

9.3 Maximum liability

Unless otherwise agreed in writing, our total liability for loss of or damage to goods in our custody or control, whether arising in contract, tort, or otherwise, shall not exceed a reasonable cost of repair or replacement, subject to a fair and proportionate limit for each individual item and for the consignment as a whole.

9.4 Client obligations regarding claims

You must inspect your goods as soon as reasonably practicable after completion of the services. Any visible damage or loss must be notified to us as soon as possible and, in any event, within a reasonable time after the move. We may request evidence such as photographs, descriptions, and proof of value.

Failure to notify us within a reasonable time may affect our ability to investigate and may limit our liability.

10. Delays and Missed Delivery Times

We will use reasonable efforts to carry out the services on the agreed date and within any estimated time frames. However, all times are estimates and not guaranteed.

We are not liable for delays caused by traffic conditions, road closures, accidents, weather, building access issues, or other circumstances beyond our reasonable control. You are responsible for making appropriate arrangements to accommodate potential delays.

11. Waste Regulations and Disposal

We operate in accordance with applicable UK waste and environmental regulations.

We will not remove or dispose of waste, rubbish, or unwanted items unless this has been specifically agreed as part of the services. Where we agree to remove items for disposal, they must be non-hazardous and suitable for lawful disposal at licensed facilities.

We reserve the right to refuse any items that we consider to be hazardous, contaminated, or non-compliant with waste regulations. You are responsible for accurately describing any items intended for disposal and for ensuring they are safe to handle.

Any costs associated with lawful disposal, including charges at recycling centres or waste transfer stations, may be added to your invoice.

12. Insurance

We maintain appropriate insurance cover in connection with our services, as required by UK law and consistent with our business operations. Our liability to you remains limited as set out in these Terms and Conditions.

You are encouraged to arrange your own additional insurance for high-value or particularly fragile items, as our standard liability may not cover the full value of such goods.

13. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our service, you should raise the issue with us as soon as possible so we can attempt to resolve it promptly.

We will investigate complaints reasonably and in good faith. Where appropriate, we may offer a remedy such as repair, contribution towards repair, or a goodwill gesture, always subject to the limitations of liability in these Terms and Conditions.

14. Data Protection and Privacy

We collect and use personal information such as names, addresses, and contact details in order to provide our services, manage bookings, and process payments. We will handle this information in accordance with applicable UK data protection laws.

We will not sell your personal information. We may share information with our employees, contractors, or service providers where necessary to carry out the services or comply with legal obligations.

15. Variation of Terms

We may update these Terms and Conditions from time to time. The version that applies to your booking will be the version in force at the time your contract is formed. Any significant changes will not apply retrospectively to confirmed bookings unless agreed with you.

16. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

17. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided under them.

By booking or using Man and Van Aldersbrook, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.



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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
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Contact us

Company name: Man and Van Aldersbrook Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 41 Mornington Rd
Postal code: E11 3BE
City: London
Country: United Kingdom

Latitude: 51.5690310 Longitude: 0.0146670
E-mail:
[email protected]

Web:
Description: Call us anytime and save money on your relocation with our budget-friendly man with a van options across Aldersbrook, E11. Book today!
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